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    Manageengine asset explorer user guide

    manageengine asset explorer user guide

    General Module. Backup and Restore. What are the steps to perform a manual backup in AssetExplorer? ManageEngine AssetExplorer is a web-based ITAM tool that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AEI Some separator lines are not visible in a tabular report when exported as PDF file. General: AEI Unable to log in to AssetExplorer via. CYBERDUCK OR SIMILAR

    Select the number of days from the combo box to schedule the backup process. For every n number of selected days the backup will be taken for the available data. Specify the Start Backup date using the calendar and also select the time in hrs and mins from the combo box.

    This is a mandatory field. In case of backup failure specify the notify email address in the given text field. Select either or both the Attachment Files and Database option to take the back up. Specify the Backup location in the given text field to store the backup data. Save the changes. It is recommended to take backup of DC and please refer the link for more details.

    Yes, the DC service will automatically start and stop whenever the AE service starts or stops. The following instructions is to upgrade AssetExplorer. Step 2: Take a backup of the existing build for safety reasons. This will start the backup. The backup is stored under Backup folder in AssetExplorer Home directory. A Java UI pops up where you can browse for the location of the hot fix and click install to start the installation process.

    Please visit the website mentioned below to download the ppm files for upgrading to the latest version of AssetExplorer. Here are the detailed instructions for upgrade. Step 1: Shut down AssetExplorer Server. Step 2: Take a back up of the existing build for security reasons.

    The step to take a backup of the data in Linux is given below, Go to the installation folder. While upgrading AE to later versions, few upgrades might require DC also to be upgraded in order to be compatible. In such cases, post-upgrade a message would be displayed on the top banner in AE, that DC also has to be upgraded with the compatible build number and the service pack link.

    This upgrade has to be performed manually. The agent will get updated automatically by the application as soon as a new agent gets released. Mandatory configurations before moving to If you are on any version earlier than AssetExplorer , please select TLSv1.

    If you have integrated or configured AE to communicate with any other application, check if its working with only TLSv1. Also for seamless functioning, make sure to enable TLSv1. Following are the steps given below to install and setup ManageEngine AssetExplorer on a Linux machine. No, it is not possible to scan windows workstation if AssetExplorer is installed on a Linux machine. When AssetExplorer is installed on Linux, it scans only Linux workstations.

    But by using the Distributed Asset scan functionality of AssetExplorer, you can install the Probe in a windows machine using which you can scan windows workstations, export the information in a zip format and import the information into AssetExplorer Linux server. Here is how Distributed Asset scan functionality works. AssetExplorer helps you scan assets distributed across multiple sites i. This can be done with the help of Asset Explorer Probe which can be installed in the remote network which helps to scan the assets in the remote network, export the asset information into a zip file and then import the information into the Central AssetExplorer server.

    Remote server or Asset explorer Probe: You can install Asset explorer Probe as Remote server in your remote network where you would like to scan assets. You will be able to scan and export the Asset information from the Remote server and import it in your Central AssetExplorer server. From v 7. Once this is accomplished, make sure that the command "mysql" is in path. Most often, mysql should be under path, if not, you may add the complete path to mysql command under PATH variable in the bashrc file.

    AssetExplorer uses root account to connect to the database and does not use any password. Yes it is possible to integrate Crystal reports with AssetExplorer. Refer the link provided below which will help you with the integration. The database schema is accessible from within the AssetExplorer application. This backup will be stored under the Backup folder in AssetExplorer Home directory. Host name, username and password and click Test, By doing this, we will be able to check the connectivity with the SQL server.

    The message should say connection established as displayed above. Then click Save. Step 5: Start and stop the AssetExplorer server once. Step 6: Now invoke restoreData. Follow the on screen instructions to restore the latest backup data performed in step 2. From the command prompt, execute the Changedbserver. Enter the credentials and test the connection. Step 4: Navigate to the bin directory on the installation folder and double click on the Changedbserver.

    When the java window pops up, enter your password and save the configuration. Note: The password should be the same as set in Step 3. Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine AssetExplorer service. Step 2: Kindly Upgrade AssetExplorer if required. NOTE: If you are planning on performing multiple upgrades, please make sure you start and stop the application, and perform a backup before each and every upgrade.

    AEI : Caching fails after upgrading to build AEI : Users are able to upload files with extensions that are blacklisted in the Global Config. AEI : Found privilege escalation vulnerability in private summary, CI history, and audit reports. Reports : AEI : In some predefined reports, the data generated from list view is different from the data generated by editing and running the report.

    General : AEI : The selected tab text theme is not getting applied to the currently accessed modules. AEF, AEF : Admins can now customize the default image preview resolution for inline images across the application. AEI : Unable to sort assets and workstations alphabetically using User, Department, or Site column in list view. AEI : The value of is loaned field is inconsistent in Workstation list view and detail view page.

    AEI : Purchase order cancellation email is not notified. Linux and Mac machines also have to be scanned using the new DesktopCentral agents. The scripts used for scanning have been moved out of the build. Support for "MAC Address identification during scan" under scan settings has been removed. Option to choose machines for remote control prompt is removed. The native Asset Explorer tools and agents for scanning, remote control will now be replaced with the Desktop Central agent, To learn more, Click here AEF, AEF Software reconcile In assets, you can now reconcile two software from the scanned software list view, retaining the details of the latest added software, To learn more, click here.

    AEF- Header Revamp and Layout Personalization Revamped UI for header, global search, user profile panel You can now change the orientation of the header pane as topbar, sidebar, or sidebar lite, To learn more, click here. Added Notify Before and Frequency fields for notifications involving asset expiry, warranty expiry, and loan period expiry.

    Users will be notified via email with an appropriate message instead of an empty report attachment when data is not available for scheduled reports. Users with SDAdmin role will now have permission to all custom reports, query reports, and schedule reports created by other technicians. Added a new notification to intimate technicians when their private reports and scheduled reports are edited or deleted.

    Revamped Scheduled Report list view page with options to filter, edit, and delete schedules based on roles. AEF Antivirus scanning for file uploads in Admin Attachments will now be scanned for virus before uploading into the application. If virus is detected, the attachment will not be uploaded. Workstations now support the Chassis Type field.

    In reports, the Is Laptop field is replaced with Computer Group and additionally, the Chassis Type field has been added. In products, the Is laptop field is removed and replaced with Computer Group. Assets AEI : When the software in a workstation details page are sorted by Software Name column, the software are not sorted properly. AEI : Unable to perform global search for assets if the column Operation System is enabled in the workstation list view. AEI : An error is thrown when searching for an asset or workstation using their Service Tag via column search in the asset list view page.

    AEI : When sending email notifications to users of a scanned software asset, the E-mail Users pop-up is not fetching all email addresses if the user count exceeds AEI : Unable to invoke the drop-down lists that allow you to switch between the type of assets and time period in the Audit History page. AEI : When editing an asset, changing the vendor displays incorrect purchase cost information.

    The custom CI attributes are set to the first CI attribute when the custom attributes of the CIs are updated via bulk-edit. Purchase AEI : The approval page does not load when the approver tries to log in via the PO approval link in email. AEI : Vendor details are not populated in Add Purchase Order form when the purchase order is created from a purchase request.

    AEI : When closing a purchase order, the mandatory fields pop-up erroneously shows non-empty purchase additional fields of the picklist type. AEI : Email Notifications with non-English characters in email subject are not displayed properly. AEI : Error thrown while accessing the Reports page after upgrade. AEI : Secure attribute is enabled for all cookies. Assets AEI : When editing a dynamic group in Assets module, the site filter is not shown if the Site criteria value was previously set to "None".

    AEI : Asset Ownership History does not show comments when assets are moved to a state that doesn't mandate ownership. AEI : The Site field is now added into the assets-to-barcode mapping document which is available during the barcode generation for existing assets. Admin AEI : User phone numbers and mobile numbers appear reversed when the application is set in right-to-left languages. AEI : List view column headers are not translated. AEI : Unable to import software relationships from XLS files if the technician is not associated to any site or if the software name is similar to any CI name.

    AEI : Query with the keyword "Similar" does not work in query reports. AEI : Query with the keyword 'for xml path' does not work in query reports. AEI : In Windows environment, changes made to reports are not getting reflected in print preview and exports in file formats other than PDF. Admin AEI : Searching for users in the user list view does not fetch any results if the keyword is exclusively numeric and user records contain numeric additional fields.

    Disposed Assets : Disposed Assets will not be shown in any of the list views. It can be viewed by the filter named Disposed Assets from the list view. Older list view personalization will be removed for assets list views Maximum of assets can be searched from Global Search for performance Enhancement. Assets tab from the application header will now redirect to the Assets list view. If the user has accessed the Assets tab earlier, the List view last seen by the user will be displayed.

    It would be supported in one of the future service packs. Assets Dashboard All the count showing in the dashboards will not have the disposed assets count. Asset module links will now be opened as a pop-up window on the Dashboard. AEF : Tomcat upgraded to version 9. Users can now filter Assets using Custom Filters from the list view. For fresh installations, the default session idle timeout for the mobile app will be set to 30 minutes.

    AEI : Device domains fetched during scans except domain scan will now be added as private domains. AEI : Unable to save monthly asset scan scheduled with Day option. Assets AEI : Site details are not saved while loaning an asset from the asset details page. Features Released on: 25 January AEF Two-factor authentication Users can now be mandated to use an additional authentication mode such as Google Authenticator or email-based OTP along with regular passwords to log into the application.

    To learn more, click here AEF Login-based query reports New query reports based on user login are added as default Login Reports. Issues Fixed : Assets AEI Mail notifications are triggered when an asset state is updated even though the owner remains unchanged. AEI Unable to download the asset attachments in the asset details page. AEI Unable to select Product in a duplicate asset device details page if the asset is renamed with an existing asset name. AEI When a loaned asset state is set to In Store, changed to any other state with owner details updated and reverted to In Store state, the previous asset state is retained but the owner details are removed.

    Software AEI In the scanned software list view, the compliance type filter is applied even when we switch from Managed filter to All Software filter. Vulnerability AEI Security vulnerability in client logging. AEI : Privilege escalation vulnerability when downloading file attachments. Purchase AEI Unable to receive service items if the quantity contains decimal values. Vulnerability AEI Password is sent as plain text over the network during scan and in User module.

    AEI : Domains are not listed after selecting sites while adding or editing assets. IP address of the workstation is not fetched in some cases. AEI : While authenticating SNMP devices, the application does not authenticate using version 2 credentials if version 1 credentials fail.

    AEI : Asset Loan expiry notifications are not sent for recently expired assets if the periodic notification is disabled. AEI : Incorrect error message is displayed if the product name is not provided while adding CIs. Purchase : AEI : In Purchase Orders, the approval levels and number of approvers in each level is now limited to Admin : AEI : Notification sent to the user is hard coded if the attachment size is greater than the configured one. AEI : Users can now choose to skip sending updated passwords as email notification while configuring the backup schedule.

    AEI : Error thrown while dissociating technicians from associated sites. AEI Unable to auto-assign assets in bulk when the display filter is set to show assets in the asset list view. AEI Bulk-deleting assets before the asset list view is loaded redirects to the Session Expired page. Software : AEI Values entered with a line break are displayed as a single line in several fields in License Agreement details page, Software details page, Service Pack details page, and License details page.

    AEI Email validation fails when the last part of the domain name is more than 4 characters in send a sample mail section. AEI Adding bullets or numbered list inside a table leads to breakage in the columns. AEI Error thrown while removing inactive support groups during technician update. AEI Unable to edit the name of a custom created role. AEI The cell width of encrypted columns is not aligned properly with the header in Query Reports. AEI : During AD Authentication, user with login name containing diacritic characters are duplicated when login name is entered with normal characters.

    AEI : User import fails when the user has an undefined value in the mapped field in AD for a respective picklist field AEI : During AD import, the progress bar in not updated when AssetExplorer build is configured as remote server. Community : AEI : Language preference set to browser default language is not reflected in the Health meter if the browser default language is non-English.

    AEI, , , Language preference set to browser default language is not reflected in the list view columns if the browser default language is non-English. AEI File not found error thrown during patch upgrade in build and above. Behavior Change Released on: 24 August AEI : When a technician whose login is disabled is re-imported via Active Directory, the login permissions will remain disabled.

    AEF : Glowroot is now bundled with the application. AEF : Ability to set duration after which the user will be logged out of an inactive session. Issues Fixed Assets : AEI : Security error thrown when decimal values are added to the barcode label properties.

    AEI : Assets having printers with same name but different server names get overridden. AEI : Error thrown on clicking Show assigned only option while associating workstations to users. AEI : If a requester chosen as an approver of PR, the next level approval notification is not be sent. AEI : In Purchase Request approval notifications, the additional fields added as variables are not fetching the purchase request details.

    AEI : An unclear error message is shown if the. AEI : Changing a technician to a requester results in duplicate entries of the action in User History. AEI : If the details of a printer associated to workstation is edited, the changes are not reflected in Audit Report. AEI : In Contract Notifications, the contracted date and expiry date are displayed in incorrect format.

    AEI : Date filter criteria in custom reports is not based on user's time zone. AEI : Performance issue. New Features Released on: 05 August Theme Customize the application's default color and font. Apply the theme settings for all users or allow each user to select their own color and font.

    Clear text password transmission Encryption support added for user password on the application login page. Reports Enhancements Option to reorder all reports under a folder and also personalize the reordering by user. Option to search reports and report folders from the reports global search. Issues Fixed Assets AEI : Technician is not notified when an asset is assigned, even if the Notify user when the asset is assigned to the user notification is enabled AEI : During CSV import, the site details of the assets is not updated when the location field value is not given.

    AEI : Unable to remove cost-type purchase additional fields in the admin module. Contracts AEI : Unable to save contracts if values of additional fields contain more than characters. Admin AEI : The audit status of assets imported into the central server from a distributed scan is set to success, even though the assets have no audit information. AEI : a. Schedule Scan is not disabled when switching from Enterprise edition to Standard edition. AEI : In Postgres setup, the database connection is not closing automatically even after successful restoration from a backup file.

    Reports AEI : Unable to generate a saved report if both the custom report and query report are executed in parallel. AEI : Error thrown while generating custom reports when the character count of filter criteria under advanced filters exceed Bulk operation support is also added for other actions like Change as Users, Assign to Department, etc.

    Click here to know more. Reports AEI : Unable to make copies of existing bar chart reports using the Save report as option. Issues Fixed Released on: 17 June AEI In Windows workstations, scan data generated by the standalone audit is not posted to the server despite returning a success message.

    AEI : An error occurs while adding a new support group. AEI : Unauthenticated users are able to change the installation status of deployed agents reported by "Luis Alfredo Nunez Rincon" Issues fixed Released on: 08 May Admin: AEI : An authentication error is thrown while configuring OAuth and signing in using the authentication pop-up window.

    Admin: AEI Unable to change the product type from non-consumable type to consumable type while editing the product details. General: AEI Performance improvements. AEI Performance issue while loading the User list pop-up window. AEI The value for security response headers under Security Settings is limited to characters. AEI : Assets with the Requires Scan option disabled under the asset state are getting scanned when brought in through the delta scan. AEI : When we try to print barcodes 7 - 8 characters that have been generated, the barcodes do not get printed within the label in some cases.

    Purchase : AEI : Unable to embed templates in purchase email notifications. AEI : Unable to delete Department after migrating to AEI : Unable to save a support group if its name is used in an other site. Reports : AEI : Query report fails when column alias name contains a space. AEI : In reports, numeric fields erroneously display '0' instead of 'null' for undefined values. AEI : In report charts, boolean fields contain the database column name instead of the display name.

    AEI : Inappropriate results are shown for query reports that contain terms like Requester and Technician. AEI : The Longtodate function in a query does not work if the query contains another function with more than one argument. AEI : Internal file path disclosure vulnerability in attachments. AEI : Directory Traversal vulnerability in web remote.

    Assets: AEI : Current book value is not getting updated accordingly in asset financials after the depreciation period ends. AEI : If the Part number is not chosen in a purchase order then it is displayed as undefined in view page. API : AEI : When we try to update the network details of IT assets other than workstations and servers using the doctool API, the network details do not get updated even though a success message is displayed.

    Admin : AEI : When a valid email address starts with special character, it is considered invalid at the security level check due to the regex given for EWS email address in security-generalaccess. AEI : A support group's configuration is lost if any exception occurs while saving the support group with the same name as that of an already existing group. Reports : AEI : For a technician with edit report permissions, edit icon is missing in the first page of a report.

    AEI : Performance enhancements in Reports module. AEI : Data in reports will now be shown based on the user time zone instead of the server time zone. AEI : Unable to add a new vendor while importing assets via csv, even if the technician has permissions to add vendor. AEI : Error occurs when creating a purchase order with an existing order number.

    AEI : In some cases, Database sql queries. Enhancements Released on: 20 January Local Authentication Password Policy Configuration Configure and enforce a password policy for all users to ensure better security of the user data.

    Issues Fixed AEI : Unable to view next page of CIs from relationship list view of an asset instead a error is thoriwn on clicking the next button. AEF : Global search now allows you to search configuration items by name, type, and site. AEI : Passive mixed content vulnerability. Assets: AEI : Zero installation software removed from scanned software in software list view. AEI : An error is thrown when updating Windows Agent Configuration settings in non-windows OS AEI : The correct application architecture 32 bit or 64 bit is now displayed in the healthmeter under the community tab.

    Reports AEI : In some query reports, columns couldn't be sorted in ascending or descending order. The Recent Items option now has a new icon. AEI : In Reports list view page, public query reports are listed for technicians without permission to create query reports. AEI : Provision to add a new remote control tool is discontinued. AEI : Content spoofing vulnerability in error message pop-ups.

    AEI : Zero 0 is not accepted as a value in the asset additional field pick list. The issue occurs only in Firefox and Internet Explorer. AEI : When we add assets by generating our own barcodes and then try scanning them, the generated barcodes get dissociated from these assets but continue to persist in the database as orphan values. AEI : Technician with due permission is not able to exclude a workstation from a scan.

    AEI : VMware machine's hard disk details are not fetched in workstation scan. AEI : Issue occurs when two machines are scanned using an agent scan as the auth token generated is same for both the machines. AEI : Linux machines are not scanned in some scenarios.

    AEI : Creating a product type with square brackets in its name leads to security related error while accessing an asset of that product type via the asset list panel. AEI : A dynamic asset group configured for the 'server' product type does not include servers of the 'workstation' product type. AEI, AEI When technicians edit details of an asset assigned to them, an incorrect notification mentioning that the technicians have returned the asset is sent out.

    AEI : Able to modify the quantity ordered value lesser than the received quantity value in purchase orders. AEI : In the purchase order list view, POs due in next 7 days and POs due in next 30 days filters include rejected, canceled, and closed purchase orders. AEI : Received quantity of a purchase request differs from the quantity in the purchase order when the license gets exhausted in-between the receiving process.

    AEI : The value entered in Russian language in the Created by field of a purchase request is displayed as special characters in the approval notification. AEI : In purchase orders, alert message on entering invalid price does not close until the page is refreshed. Contract AEI : Contract expiry notifications are sent even after disabling them. Admin AEI : In scheduled LDAP import for two domains, the empty fields of a user in the second domain gets updated with the fields of the corresponding user in the first domain.

    AEI : The size of the 'backupfilepath' column in the 'backupschedule' table has been increased to the maximum size defined in the database. AEI : After the application data is restored through the command prompt, the command prompt does not close. AEI : Backup failure occurs when a file is saved as "blog" in the inline images folder.

    AEI : In safari browser, on downloading the attachment from preview section the attachment file name is changed to 'true'. AEI : Unable to add additional fields in the Admin tab. AEI : Croatian characters are not displayed in reports. AEI : Issues in replacing old schema to new schema in Query reports. AEI : Unable to run the changeDBserver command in console mode when the application is running in https mode.

    Previously it was provided only for technicians. Primary and secondary emails, Reporting To field would be available for all users. The scoping options provided are All or All in associated sites. Previously site based restrictions would work based on sites chosen on the technician page along with module-level roles chosen.

    This new role with the same module-level scope as the previous Asset Only role and have the option All in associated sites enabled under Technician allowed to view. This new role would have view permission for asset modules and the site restriction. Now, there is just one CI Type i. This change was mainly introduced as we restrict the CMDB Managers from categorizing the users in the organization either as Requesters or Technicians. All the existing relationships of the Users would be retained even after migration.

    The relationship attributes created for CI Type Requester and Technician relationships would be lost after migration. The Technician CI Type has been removed. Technicians with this role would be considered as administrators of the sites associated with them and for those technicians, the admin tab would be displayed with entities such as users, technicians, departments, and sites.

    AEI Login details are not closed after clicking the X mark on the login page. AEI Error occurs after copying a workstation and reopening the details page of the copied workstation. Users will no longer have to provide passwords specific to each service they access. AEI : When the 'Save' button in the asset-user association pop-up is clicked more than once, multiple entries are added. Scanning a VM after renaming it in its host.

    AEI : Asset and warranty expiry notifications are sent every day from the configured date instead of being sent only on that day. AEI : Under assets, using Unassigned filter option in the list view page displays an error message. AEI : Under assets, providing an invalid entry for the cost field does not display an error message. AEI : While adding a new scan credential an irrelevant error pop-up is shown. AEI : Workstations with Mac OS are not getting inventoried if the soundcard details are missing in the workstation.

    Also, unable to import users if the Move Assets option is disabled. AEI : Technician list view page takes longer time to load. Purchase : AEI : Purchase Request additional fields are not getting reflected in the Purchase Request details page after migrating to the latest version.

    AEI : Users with full permissions to the purchase module are unable to export the purchase list view data. AEI : Under Purchase Requests, date fields except created date are populated with incorrect dates. AEI : Performance issue in Reports. Others : AEI : Migration fails due to inconsistency in the purchase module data. This initiates a full scan by Desktop Central. New Features : Released on: 20 June AEF : Under Personalize, a new date format dd-mm-yyyy has been added to choose for the application.

    This configuration allows you to reassociate available OIDs with the right attributes and also configure OIDs for new attributes. Also the tool lets you view the data available through the SNMP agent running on a specific device. AEI DoS attack detected during bar code generation. Admin AEI If the user created in AD has only a space included in the department attribute, then after importing the user into the application, department with empty strings are created in Asset Explorer.

    Any backslashes mentioned in additional fields earlier will be changed to forward slashes after this upgrade. Going forward, if there is any data inconsistency in the application tables, then the migration will not go through. Any inconsistency should be corrected before proceeding with the upgrade. Please contact support if there is any inconsistency during migration.

    Going forward, installation of AssetExplorer in the non-English installation folder will not work. Framework changes This upgrade removes JBoss dependency completely and upgrades to Postgres Going forward, the application will be connected to Postgres with a specific database user credential instead of a superuser credential for better security. To know about the database user credential, click here. AEI : Option to hide contact support and license options to non-admins under Help.

    AEI : Technicians with full access to Assets is unable to edit assets that are not associated with any site. AEI : Software license allocation is not updated when software allocated to any installation is deallocated. This results in data inconsistency in software licensed and unlicensed list views. AEI : Asset Explorer mobile app issues have been fixed. AEI : Error occurs when we Add asset through form after filtering the list view based on criteria. Reports : AEI : When we run a query report, the values are coming in decimals.

    But in the tabular report, the cost value is coming as an integer. AEI : Empty matrix reports will display an appropriate message regarding the data unavailability. Track, scan, and add assets right from your mobile.

    Take remote sessions of workstations when needed. Check out our app for iOS and Android now. Assets AEI : Loading issue occurs when you click the Assets tab if there are more products in the inventory. AEI : When the number of barcodes is high, then the print preview does not load all the barcodes.

    AEI : Schedule scan takes too long to complete. AEI : Inconsistencies in displaying the allocated software license key and scanned license key within the application. Note: PostgreSQL will not be started in Linux machines if you fail to update the parameters discussed above.

    AEI : Displayed calendar text is not translated into non-English languages. AEI : Duplicate key exception occurs while scanning a workstation which was modified as a Firewall. AEI : Product Type modification window opened from Actions in the asset details page contains garbled text. The issue occurs only when the application is displayed in certain non-English languages. Purchase AEI : Scroll bar is not working in purchase order list view.

    AEI : Additional fields are not displayed in the details page of assets and workstations that are added through purchase orders. Others AEI : xalan. It has been removed now. Issues fixed in service pack : Released on: 05 February Vulnerability AEI : Possibility of information disclosure vulnerability in login page.

    You can allow only specific files to be uploaded by whitelisting them. You can perform these operations by passing database queries. Note : To prevent vulnerabilities during file upload, empty file upload will not be permitted anymore. Assets : AEI : Alert message in unnecessarily displayed while moving assets from one department to another which is not associated to any site.

    AEI : Assets in the loanable assets list disappears after performing a scan. AEI : Breakage : Assets : Comments field shown while changing an asset's state is also shown while editing an asset. AEI : Virtual machines having the same name but in different domains replace each other when scanned. AEI : Previous day of the loan date is shown instead of the current date in the loan registry list view while extending the loan.

    Software : AEI : Scanned software list view is not getting rendered after selecting the site filter. AEI : When a technician assigned to a site creates a license, it gets assigned automatically to the org site if the available site is less than 2. Also, incorrect license count is shown in the software details page. The issue occurs if the Purchase Requests have value for 'Requested by' field. AEI : Space string can be saved as a pick list option in pick list additional fields.

    Issues fixed in service pack Released on: 31 December Vulnerability : AEI : Vulnerability found in file extraction during the restore process. AEI : Privilege escalation vulnerability in contracts. Assets : AEI : When we push data from a remote server to a central server, even if the scan status of the workstation is failed in the remote server, "SUCCESS" message is shown in the central server from the second time onwards. AEI : Unable to change the CI type of a scanned software both managed and non-managed to null after associating it to some value.

    AEI : Newly created software and software suites do not appear in the list view. The issue occurs if the compliance calculation is disabled in the database while creating. AEI : While calculating compliance of a child software, the parent software is not checked for compliance. AEI : Unable to add a software suite for software belonging to the same manufacturer under All Manufacturer filter in software list view.

    AEI : Unable to edit the site of a license which is associated with a software license agreement. AEI : Alignment issue occurs when a value is added for Multi-line asset additional field. AEI : Unable to view the license list view page from software details page in ppm setups. It has been fixed. Purchase : AEI : Due to the missing screen scroll bar in 'Add Invoice' pop-up, users are unable to save invoices in laptops with inch screens.

    AEI : Purchase orders get reopened after their closure if they are approved by one of the approvers after closing the PO. AEI : Product type and product drop-downs in the PO creation form do not display more than 25 results.

    AEI : Unable to receive the items in a purchase order if the ordered quantity is extremely high. AEI : After a missed backup schedule, the backup gets started on the server start time, but then the next backup schedule gets revised to the server startup time instead of the scheduled backup time. AEI : While importing users through scheduled AD import, only users from the first 10 domains are imported.

    If you adjust the memory size and complete the backup, Restore will still not be possible. AEI : Backup restore fails without the fileattachment zip in it. The issue occurs only if the previous backup has been manually terminated. AEI : Incomplete backup files will have the.

    Please note that the incomplete backup files cannot be restored. AEI : Keystore password is not encrypted. AEI : During backup,. The issue occurs if that technician is created after connection is established with the remote server. AEF - Option to hide the inactive sites.

    Assets AE : In a certain scenario, issue occurs while viewing History tabs of some assets. AE, : Error occurs while Auto Assigning assets. The issue happens if the page has more than workstations. AE : Assets that are not associated to any site are not displayed for technicians without site association.

    AE : There is no managed connection while uninstalling an agent. Purchase AE : Unable to enter names with characters more than 30 in purchase orders. AE : When an approver's name contains characters from a foreign language then these characters' encoded values are displayed in the Print Preview section of the corresponding purchase orders.

    AE : Attachment names with commas cause page break in the Purchase Order form. AE : Unable to delete an existing item and add new from PO edit page. Contracts AE : A technician with only "View" permission for contracts can attach documents to it. The issue occurs if the username field is left blank and only the department name is filled in the CSV file.

    AE : In Asset details page, the title is not in i18N. AE Null-pointer exception occurs while adding additional fields. Software AE : Incorrect software information stored in the database. AE : An exception is thrown on clicking the Community Tab. Issue fixed in service pack Released on 04 Oct, AEI : Cross site scripting vulnerability is present while viewing the asset details page New Features in service pack Released on 24 Sep, AEF : The Asset Loan feature enables you to mark loanable assets; track asset loaning, return, extension, and expiry; and configure asset loaning notifications.

    AEF : Configure a password, for both login and non-login users, to ensure secure access to files, such as exported reports, scheduled reports, and exported request list generated from within the application. Issues fixed in service pack AE : XSS vulnerability found in the asset details page is fixed. AE : Directory traversal vulnerability found in file upload is fixed. AE : ZipSlip vulnerability found in distributed asset scan is fixed.

    AE, : Vulnerability in deletion of default license types is fixed. AE : Security response headers are missing in the login form. AE : Vulnerability of an unauthorized user able to create, edit, and delete currency in the application is fixed AE, : Failure exception message displayed during network scan is fixed AE : Purchase Requests with similar vendors are not listed in the Associate PR list when trying to associate a PR with a Purchase Order. New Features in service pack Released on 24 July, Privacy settings enhancement: Password protected backup data: The application backup is now protected with a password.

    Click Edit Scheduling and input the backup password to change the backup password. Anonymize deleted users: Option to anonymize deleted users from the Users list. Limitation : Reports will not display any of the encrypted fields.

    The MasterKey password cannot include non-English characters. AEF, AEF : Purchase order enhancements: Option to create a purchase order for non-asset purchases such as training and services. AEF : User merge tool : Option to merge duplicate requesters. Issues fixed in service pack Vulnerability AEI : Vulnerability in the storage of private key for scanning Linux devices is fixed.

    AEI : Vulnerabilities fixed in user search. AEI : Vulnerability in the login page as domain filtering is not enabled. Admin AEI : Unable to save a password with special characters in credentials library. AEI : Insecure storage of passwords in credential library. AEI : Alternative mail server configured under 'Outgoing' mail server settings does not work. AEI : Account lock option is enabled by default in fresh installations.

    AEI : Custom report output containing boolean and date fields are right aligned. AEI : In matrix reports, clicking on the currently selected tab changes the tab but not the content. AEI : Exception occurs when same column name is given in "then group by" select options.

    AEI : Exception occurs in custom report's filter if there is no value specified in the criteria's value field. AEI : Print preview page in reports comes with large space between passages. Issue fixed in service pack Released on 10 July, AEI: : Unable to start the server when the application is launched using the desktop icon.

    Service Pack Released on 23 April, New features in service pack AEF : Auto delta scan: Automatic identification of hardware and software changes by the agent in the client machine and notify the application server to initiate the scan from the server. AEI : Vulnerability issue related to default license types. AEI : Vulnerability issue related to assets.

    AEI : Vulnerability issue related to associating workstations. AEI : Vulnerability in asset details page is fixed. AEI : Vulnerability issue during server-agent handshake. AEI : Vulnerability in credentials library is fixed. AEI : Vulnerability in the purchase order list view search is fixed. AEI : Vulnerability in add new contract page is fixed.

    AEI : Vulnerability in contracts is fixed. AEI : Vulnerability in Agent is fixed. AEI : Unable to fetch the "last logged in" user's information using script scanning in Linux machines. AEI : Distributed asset scan fails when the domain name contains space in the central server settings. AEI : Unable to fetch the "last logged in" user's information during Mac machines scan. AEI : Based on the sysdescription, incorrect model names are assigned to snmp devices.

    Because of that unknown models are not listed in unknown OIDs list. Agent AEI : Agent upgrade is delayed in build versions with the latest framework change. Remote AEI : Web remote session continues even after logging out of the application.

    AEI : Wrong warning message is shown while deleting software licenses. AEI : Software license keys are limited to hundred characters. Purchase AEI : When a PO is edited and the approval process is initiated for a second time, then the approval process faces a breakage. AEI : While creating a purchase order, the cost center lists names instead of the codes. AEI : If the default terms and conditions for purchase orders exceed characters, then the PO is not getting saved.

    AEI : Search function doesn't work while choosing a technician in a purhcase request. AEI : When you add a product through a purchase order, and then edit its vendor details under the Admin setup, the vendor details are not updated until you specify the Warranty Period. AEI : Inline search doesn't work after searching a purchase order in the global search. AEI : When technicians are deleted while being associated to purchase requests, they continue to list in the Technician drop-down of new purchase requests.

    AEI : Unable to close the error message pop-up that appears when a purchase order is saved without filling the quantity field. Contract AEI : If a contract has special characters as values in its pick list fields then they are changed to empty values while editing.

    AEI : Ampersand characters present in the description and support details fields of the add new contract form are not displayed properly. Admin AEI : Incorrect error message is shown for duplicate key exception while editing the name of an asset. AEI : Unable to delete workstations from the "Workstations failed during last scan" list view.

    AEI : Asset Probe data is not deleted from the central server after a successful import of remote data. AEI : Vendor names are not listed alphabetically in the Asset creation form and edit form. AEI : When you remove assets from a static group, they are not detached until you refresh the page.

    When users exercise their right to be forgotten, admins can anonymize the deleted users' names to random text and delete the associated PII from the application. AEI : Requester deleted from CMDB list view but error message is shown Issue fixed in service pack Released on: 14 February Framework changes This upgrade removes the jBoss dependency from the framework, reduces security risk with jBoss, increased performance and quicker startup.

    AEI - While adding a product name with special characters for a new software, the auto populated product name is encrypted. AEI - IE 9 browser support removed, alert message is not shown properly while upgrading through console mode. AEI - While clicking on the community tab, the following error is thrown "Unable to process your request.

    Please check the URL". AEI - Support for infinite scrolling in department's dropdown similar to that of the user's dropdown. Issue occurs when both the CI types are mapped to a same product type. AEI - Exception occurs in loading users list while assigning users to assets if email is not specified for a user. AEI - Option to configure the fetch size for individual tables in the database while taking backup. It's listed up when refreshing the page even after deletion.

    AEI - When windows domain scan fails, it displays "Agent Connection Timeout" error even though the agent Port is open and the machine is reachable. AEI - Unable to scan switches in Network scan. AEI - Mail fetching error occurs if the server redirection is configured in server.

    AEI - A technician with permission to edit assets is not able to reconcile two assets. AEI - Model doesn't get auto populated while editing a workstation or server in professional edition. AEI - Migration fails if we migrate from , or to a higher build. Issue occurs while we restore data to a fresh setup before migrating. AEI - Mail fetching error occurs if the configured keystore file name contains special characters AEI - Unable to scan SNMP devices during network scan when multiple credentials are configured for it.

    It is fast, and does not depend on any browser plugin. This feature uses Microsoft RDP and does not require agents to be installed in the remote machine. The remote sessions can be recorded and played back later. The sessions recorded are captured under asset's history and request's notes section. Limitation : Remote sessions to Windows 10 machines is not possible now and would be resolved in one of the immediate service pack as we upgrade to Jre 1.

    Issues fixed in service pack AEI Reports: Vulnerability issue in viewing database schema. AEI : Asset : The relationship for Virtual machine and host are not showing in relationships tab while updating the server. AEI : Scan : Users having lower privileges than administrators can view the system log viewer after a scan failure. Behaviour change : If product type name change has modified the name of a child CI Type instead of the parent CI Type, during migration the child CI Type name is reverted back to the original name and parent CI Type name is modified as the latest product type name.

    Once the sync is activated, it will show you a list of deleted requesters and technicians in the active directory from which you can chose to delete the users. You can also enable automatic deletion for requesters, so that when a requester is deleted in the active directory, the requester will be deleted from the AE application as well after a sync.

    Note: Deleted user sync from the remote server to central server will not be supported. AEI : User account information were duplicated during script scan. AEI : Fetching last 5 characters of license key when the license key is not available. AEI : Software : While adding a license agreement, the pick list values for custom fields are not loaded.

    AEI : Software : Unable to delete the site when it is associated with downgrade software license. AEI : Unable to change the software types from scanned software list. Purchase AEI : Item total cost fields are not restricted to two decimals in purchase request details page. AEI : Purchase request id jumps by on every restart of the application. AEI : The approval link in the notification mail doesn't work for second level approvers in purchase request.

    Contract AEI : Unable to add a new vendor from a contract when a technician has contract full permission role alone. AEI : Contract currency field displays currency in exponential form. AEI : Failure message displayed during "Delete credential" operation is not translated for Non-English languages. AEI : Site filter does not get displayed properly for a few admin technicians in Software and new Purchase Request page. AEI : Unable to migrate the assetexplorer build when servicedesk build is running in same server with port.

    AEI : Prohibited software installation is not notified for new assets identified during network or domain scan. AEI : Unable to modify the technician for cost center under Admin module. AEI : Unable to view more than 50 products that are associated to a vendor. AEI : Ambiguous user error on importing relationships for users. AEI : In asset details page, the word 'State' has been wrongly translated in polish language. AEI : Location Field is getting reset to null on csv import under asset.

    AEI : Error while executing valid query reports with column names containing sql keywords like update, exec, into etc. AEI : Contract expiry notification mails are not getting sent. AEI : Wrong scheduled reports are sent to the users if there are more number of reports scheduled at one particular time in some environments. Behavior change in service pack Behavior change: While importing contracts, there won't be any option to choose date format for date fields as before.

    Instead, all date formats supported by excel will be supported if the cell containing date is formatted as DATE in excel. Otherwise, default date format supported will be "dd mmm yyyy". From now on if a CI Type or a Product Type is deleted the user would be displayed with the number of assets and products under it and would be prompted to proceed with deletion. If customer chooses "Yes", the assets and products would be deleted and the corresponding CI Type or Product Type would be hidden.

    The use can make them active whenever required. AEI : Updating an asset with ownership details fails during CSV import if the same asset is tried for import without ownership details. AEI : Unable to copy workstation s which have a barcode value. AEI : After applying the service pack, Purchase Request additional fields does not displayed in the details page.

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